FAQ

Returns

Domestic Shipping

Our FREE Shipping OFFER has ended! We temporarily are not offering expedited shipping. We apologize for any inconvenience.

International Shipping 

For all International purchases and shipping quotes, please fill out the form HERE.

Customs Duties & Other Fees 

Are the sole responsibility of the recipient.

All Prints are Printed On Demand

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*Please allow 2 weeks for all prints to be shipped as all prints are printed on demand.

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**Miniature Prints are shipped

flat and shipped USPS First Class Mail and not insured. Please allow additional shipping time. We do not do expedited shipping unless prior arrangements have been discussed.

How to Return  

From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.  

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We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Brynn Carroll Art and are not fully satisfied, you have: 

• Seven (7) days to contact us about your intent to return the work

• Three (3) days from the day you contacted us to ship out the artwork through a traceable method including insurance as well as providing us with the shipment’s tracking number.

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us at: for an assessment of your specific situation.)

How to Return an Original, Undamaged Work

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• Please send us your order information and the reason for wanting to return the artwork to: info@brynncarroll.com 

• Step 1 – Within seven (7) days of your merchandise delivery date, please email us at:  

• Step 2 – Repackage the artwork using the original packaging materials used by Brynn Carroll Art. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to our studio. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.

• Step 3 – Arrange to send the packaged artwork directly back to the Brynn Carroll Art using a traceable shipping method. You are required to pay all fees including custom costs when returning artwork back to Brynn Carroll Art including insurance. 

• Step 4 – Email all shipping details including tracking number to info@brynncarroll.com. 

• Once the piece safely reaches Brynn Carroll Art, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

• Brynn Carroll LLC is not responsible for undelivered returns.

• Additional shipping fees may apply for international returns. 

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email info@brynncarroll.comto give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to info@brynncarroll.com

Step 4 - A Brynn Carroll support representative will contact you to discuss next steps.

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We want you to be happy with your artwork purchase and if for any reason you are not satisfied, you may return the item for full refund. We reserve the right, at our discretion and inspection for any damage to the artwork happens while in transit and returned, will be up to the sole discretion of Brynn Carroll LLC and associates.

Damaged or Incorrect Items  

See above information.

Exchanges  

We would be happy to make an exchange. Please email us your intent to support@brynncarroll.com. Do not send the artwork without notifying us within the specified times shown above in RETURNS.

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