FAQ

Shipping

Returns

Domestic Shipping

 

Our FREE Shipping OFFER has ended! We temporarily are not offering expedited shipping. We apologize for any inconvenience.

 

International Shipping 

 

For all International purchases and shipping quotes, please fill out the form HERE.

 

 

Customs Duties & Other Fees 

 

Are the sole responsibility of the recipient.

 

Care of Prints and Original Watercolors

It is recommended that the artwork or print remain out of direct sunlight and away from moisture. All framed and matted original artwork or prints are shipped using plexi-glass only where applicable!

Processing your order

We process your order using PayPal as our gateway. Secured transactions are our priority as well as information we receive for completing your order.

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PLEASE NOTE: You do not need a PayPal Account in order to check out.

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We do not sale, lease or distribute our mailing list, nor personal information gathered through our membership.

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All Prints are Printed On Demand

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*Please allow 2 weeks for all prints to be shipped as all prints are printed on demand.

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**Miniature Prints are shipped

flat and shipped USPS First Class Mail and not insured. Please allow additional shipping time. We do not do expedited shipping unless prior arrangements have been discussed.

 

 

FRAMED ARTWORK

We use Preservation  matting  and framing principles for all of our original artwork as well as framed prints where applicable. All Framed artwork is shipped with plexi-glass only and ready to hang.

 

Shipping framed artwork is always shipped flat in our specialty shipping boxes and insured during transit. For all International Orders, Please contact us using the contact form.

How to Return  

 

From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.  

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We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Brynn Carroll Art and are not fully satisfied, you have: 

  • Seven (7) days to contact us about your intent to return the work

  • Three (3) days from the day you contacted us to ship out the artwork through a traceable method including insurance as well as providing us with the shipment’s tracking number.

 

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us at: info@brynncarroll.com for an assessment of your specific situation.)

 

How to Return an Original, Undamaged Work

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  • Please send us your order information and the reason for wanting to return the artwork to: info@brynncarroll.com 

  • Step 1 – Within seven (7) days of your merchandise delivery date, please email us at: info@brynncarroll.com 

  • Step 2 – Repackage the artwork using the original packaging materials used by Brynn Carroll Art. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to our studio. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.

  • Step 3 – Arrange to send the packaged artwork directly back to the Brynn Carroll Art using a traceable shipping method. You are required to pay all fees including custom costs when returning artwork back to Brynn Carroll Art including insurance. 

  • Step 4 – Email all shipping details including tracking number to info@brynncarroll.com. 

 

  • Once the piece safely reaches Brynn Carroll Art, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

  • Brynn Carroll LLC is not responsible for undelivered returns.

  • Additional shipping fees may apply for international returns. 

 

What to Do If the Artwork Arrives Damaged

 

Step 1 – Within seven (7) days of your merchandise delivery date, please email info@brynncarroll.comto give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to info@brynncarroll.com

Step 4 - A Brynn Carroll support representative will contact you to discuss next steps.

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We want you to be happy with your artwork purchase and if for any reason you are not satisfied, you may return the item for full refund. We reserve the right, at our discretion and inspection for any damage to the artwork happens while in transit and returned, will be up to the sole discretion of Brynn Carroll LLC and associates.

 

 

Damaged or Incorrect Items  

 

See above information.

 

Exchanges  

 

We would be happy to make an exchange. Please email us your intent to support@brynncarroll.com. Do not send the artwork without notifying us within the specified times shown above in RETURNS.

Payment Methods

 

We use PayPal as our payment gateway. All transactions are secured by PayPal.

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*You do not need a PayPal account to check out as a guest.

 

 

ONLINE WORKSHOPS

 

Frequently asked questions

Are the Workshop videos translated into my language?

The videos come with English subtitles, making it easy for you to pause a video and look a word up if English is not your first language. The videos are not translated however, so you will find it much easier to use the videos if you have at least a basic understanding of English. Try the free class here to see how you get on with the videos. Still need help? Contacts Us!



Are the videos subtitled?

Yes, the videos come with English subtitles which you can switch on or off. Perfect if you are hard of hearing or if English is not your first language and you want to be able to pause and look a word up. Still need help? Contact us!



Can I pay in my own currency?

Exchange rates are handled through our PayPal gateway. We only use PayPal to collect Online Watercolor Workshop Reservations! Still need help? Contact us!



Are Online Workshop Reservation payments Refundable?

Your payment holds your reservation for the upcoming workshop. We do not refund monies once you have reserved your spot for class! Still need help? Contact us!



Can I still join the Workshops if I have slow internet?

You do not need to have super fast internet to be able to successfully view Brynn's Workshops, however consistent broadband is a requirement so that the videos don't freeze. If you're viewing the videos on a device such as an iPad or iPhone you should also make sure that you have sufficient available memory. You can test whether your internet connection will be strong enough by trying out Brynn's free class here to see whether you can watch the videos satisfactorily. Still need help? Contact us!



Can I watch the tutorials offline or download them?

Unfortunately, no, the videos are streamed but so long as you have a high-speed internet connection and have paid for your workshop, you can watch them as many times as you like. Still need help? Contact us!



Do I need to be able to draw to join the Workshops?

Brynn has provided drawings for you to trace and transfer for all of the upcoming workshops, so you don't need to be able to draw to join her workshops! Still need help? Contact us!



Do I need to be IT literate?

The online workshops offers video tutorials in watercolour with PDFs of drawings to print off. Also included is a materials list and Reference photos as well. You're going to need to be able to navigate your way around the website to find the tutorials and download the PDFs at the very least. This will require having a computer or device that you keep up to date and a high speed internet connection. Still need help? Contact us!



Is it OK to use the paints or paper I already have?

To get the most from the Workshops it's best to use the same equipment Brynn does. The reasons she's chosen the equipment she has are covered in each Materials List provided once your Workshop has been reserved, is color pigments are chosen for a reason to get the most realistic watercolor possible! It is possible to substitute some paints and paper but best to use what is listed on Brynn's materials lists. With paints, Brynn has listed the pigments in each materials list which is provided as a PDF. To get the same color mixing as Brynn for the workshop you are reserving, it is best to stay with the pigments listed. Still need help? Contact us!



What are the Terms of Purchase?

You can read the full Terms of Purchase for Brynn Online Watercolor Workshops here. Still need help? Contact us!



What equipment will I need?

Brynn uses a wide range of paints for each Workshop. She's therefore flagged the 'essential range' on the Materials List PDF which you receieve when you reserve your spot in class. If you already have different watercolours there are challenges to substituting them when following Brynn's workshops as you may get a different result if you don't use the same paints Brynn does so it is best to use the colors outlined. Still need help? Contact Us!



What payment gateway do you use?

We use PayPal Only for a secure check out! Still need help? Contact Us!